Welcome to the Shipping Policy of craftsparesco (accessible via www.craftsparesco.com). Based and registered in New Zealand, we specialize in providing hand tool accessories exclusively to customers located across our designated European service regions. Please review our shipping practices, timeframes, and fulfillment guidelines below.

1. Dispatch Location and Operational Origin

• Dispatch Facility: Orders placed through www.craftsparesco.com are dispatched directly from our primary fulfillment location:
  • Dispatch Address: XXX
• Operational Control: Every order is meticulously handled and prepared internally. We maintain complete oversight of our inventory preparation, packaging, and dispatch workflows to ensure that all items leave our facility in optimal condition.

2. Courier Partnerships and Transit Timelines

• Logistics Partners: To ensure dependable and efficient delivery to our European clientele, we partner with premier international express courier providers, including DHL, FedEx, and UPS Priority.
• Standard Transit Duration: Standard shipping transit requires 5 to 9 working days from the date of dispatch, subject to regional customs clearance and local carrier schedules.

3. Automated Tracking and Milestone Notifications

• Proactive Communication: We believe in absolute transparency throughout the delivery process. At key logistical milestones—specifically upon order dispatch, arrival at primary transit logistics hubs, and during local final-mile delivery—our system automatically transmits tracking update notifications directly to the email address you provided during checkout.
• Tracking Access: These automated emails allow you to monitor your shipment’s progress at every key step of its journey across Europe.

4. Delivery Delays and Carrier Investigations

• Exceeding Standard Timeframes: In the event that a customer’s order exceeds our standard shipping timeframes, our administrative team will immediately intervene and open a formal investigation with the respective courier partner (DHL, FedEx, or UPS Priority).
• Resolution Protocol: Depending on the verified findings and official outcome of the carrier investigation, we will determine the appropriate course of action, which may include a full refund or a prompt replacement shipment.

5. Risk of Loss and Title (European Consumer Protection Compliance)

• Risk Transfer: In strict compliance with applicable European consumer protection legislation, the risk of damage or loss of the goods remains with craftsparesco during transit and only transfers to the consumer upon physical receipt of the goods (i.e., when you or a designated third party other than the carrier takes physical possession of the items). Risk does not transfer upon handover to the carrier.

6. Customer Support and Inquiries

If you have any questions, require assistance regarding an active shipment, or need further clarification concerning our shipping policy, please contact our administrative team directly at partner@craftsparesco.com.