Refund and Return Policy – The Right Tools for Every Task

Welcome to the Refund and Return Policy of craftsparesco (accessible via www.craftsparesco.com). Operating from New Zealand and serving customers across Europe, we maintain clear, fair, and legally compliant refund and return standards in accordance with New Zealand law and European consumer protection directives. Please review our policies below.

1. Payment Methods and Transaction Security

Accepted Payment Methods: To ensure a smooth checkout experience for our European customers, we accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallet solutions such as Apple Pay and Google Pay.
Payment Processing: All financial transactions are securely handled via Stripe. We do not store sensitive payment card details on our servers, ensuring your data is protected under robust security standards.

2. Shipping, Transit, and Delivery Management

Logistics Partnerships: We collaborate with premier international express delivery providers, including DHL, FedEx, and UPS Priority.
Transit Timelines: Standard shipping transit requires 5 to 9 working days from the date of dispatch.
Automated Tracking Updates: At key logistical milestones—specifically upon order dispatch, arrival at transit logistics hubs, and during local final-mile delivery—our system automatically transmits tracking update emails to the address you provided during checkout, keeping you informed of your order’s progress.
Delayed Shipments and Investigations: If an order exceeds our standard shipping timeframes, our team will initiate a formal investigation with the respective carrier. Depending on the verified findings of the carrier investigation, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.

3. Statutory Right of Withdrawal (European Consumers)

14-Day Right of Withdrawal: In strict alignment with European consumer protection legislation, customers residing within the European Union and the United Kingdom enjoy a statutory 14-day Right of Withdrawal. You have the right to withdraw from your purchase contract within 14 days from the day on which you acquire physical possession of the goods, without providing any reason.
Exercising Withdrawal: To exercise your right of withdrawal, you must notify our customer support team via email at partner@craftsparesco.com before the 14-day period expires.

4. Returns and Return Address

European Return Facility: If a return is initiated under our policy, European customers must ship the eligible returned items to our designated European return address:
- Return Address: XXX
Return Conditions: Returned items must be unused, in their original packaging, and accompanied by proof of purchase. Customers are advised to contact support prior to dispatching any return items.

5. Damaged, Defective, or Flawed Items

Evidence and Resolution: If you receive an item that contains flaws, damage, or defects upon arrival, you may contact our customer support team via email at partner@craftsparesco.com and provide photographic evidence of the issue.
Streamlined Resolution: Upon verification of the submitted photographs, we will process a full refund or arrange a replacement shipment without requiring you to physically return the damaged item (providing photographs is sufficient).

6. Contact Information

For any questions, return requests, or refund inquiries, please contact our administrative team directly: