Welcome to craftsparesco (accessible via www.craftsparesco.com). These Terms of Service govern your access to and use of our website, as well as the purchase of any products offered through our platform. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully before completing any transaction.

1. Business Identity and Scope

• Operating Entity: craftsparesco is the official trading brand and proprietary property operated via www.craftsparesco.com, based and registered in New Zealand.
• Target Market: We offer our hand tool accessories exclusively to customers located within our designated European service regions.
• Contact Information: For any inquiries, formal notices, or support requests, you may contact our administrative team directly via email at partner@craftsparesco.com.

2. Ordering and Acceptance

• Order Placement: When you place an order on www.craftsparesco.com, you are making an offer to purchase products in accordance with these Terms of Service. All orders are subject to acceptance by us.
• Contract Formation: A binding contract between you and craftsparesco is formed only when we send an order confirmation email to the address you provided during checkout. We reserve the right to decline or cancel any order in accordance with applicable legal and operational requirements.

3. Pricing and Payment Terms

• Currency and Pricing: All prices displayed on our website are denominated in the applicable currency for our European customers. Prices are subject to change without notice, but such changes will not affect orders that have already been confirmed.
• Secure Transactions: Financial transactions processed through our checkout portal are handled securely via Stripe. We ensure that your payment details are transmitted and processed in compliance with rigorous security standards. We do not store full credit card data on our servers.

4. Shipping, Logistics, and Delivery

• Carrier Partnerships: To ensure reliable delivery to our European clientele, we partner with premier international logistics providers, including DHL, FedEx, and UPS Priority.
• Delivery Timetables: Standard transit times require 5 to 9 working days from the date of dispatch.
• Tracking Notifications: Throughout the fulfillment journey—including order dispatch, arrival at logistics hubs, and local final-mile delivery—our system automatically transmits tracking updates to the email address you provided at checkout, keeping you informed of each logistical milestone.
• Carrier Investigation and Delays: If an order exceeds our standard delivery timeframe, our team will initiate a formal investigation with the respective carrier. Depending on the verified findings of the carrier investigation, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
• Risk of Loss and Title (European Consumer Protection Compliance): In strict accordance with applicable European consumer protection laws, the risk of damage or loss of the goods remains with craftsparesco during transit and only transfers to the consumer upon physical receipt of the goods (i.e., when you or a designated third party other than the carrier takes physical possession of the items). Risk does not transfer upon handover to the carrier.

5. Right of Withdrawal and Returns (European Consumers)

• Statutory 14-Day Right of Withdrawal: In alignment with European consumer protection legislation, customers residing in the European Union and the United Kingdom enjoy a statutory 14-day Right of Withdrawal. You have the right to withdraw from your purchase contract within 14 days from the day on which you acquire physical possession of the goods, without providing any reason.
• Exercising Withdrawal: To exercise your right of withdrawal, you must notify us of your decision via an unequivocal statement sent to our support email at partner@craftsparesco.com.
• Damaged or Defective Items: If you receive goods that are flawed, damaged, or defective upon arrival, you may contact our customer support team via email at partner@craftsparesco.com, providing photographic evidence of the defect. Upon verification of the provided photographs, we will process a full refund or arrange a replacement shipment without requiring you to physically return the damaged item.

6. Intellectual Property Rights

• Original Material: All website imagery, product photography, graphical elements, and textual descriptions featured on www.craftsparesco.com are either original creations owned by craftsparesco or utilized under lawful, royalty-free licensing agreements.
• Strict Prohibition: Unauthorized copying, reproduction, distribution, modification, or commercial exploitation of any content, trademarks, or proprietary assets found on this website is strictly prohibited under New Zealand and international intellectual property laws.

7. Limitation of Liability and Statutory Guarantees

• Statutory Compliance: Nothing in these Terms of Service shall operate to exclude, restrict, or modify any mandatory statutory consumer guarantees, rights, or protections under New Zealand law or applicable European consumer protection directives that cannot be excluded by law.
• Operational Accuracy: While we make every effort to maintain accurate and current information across www.craftsparesco.com, we do not issue absolute guarantees against minor typographical errors or temporary service interruptions.

8. Governing Law and Jurisdiction

• Jurisdictional Governance: These Terms of Service, and any separate agreements whereby we provide services or products to you, shall be governed by and construed in accordance with the laws of New Zealand.
• Consumer Protection Rights: For consumers residing in Europe, mandatory consumer protection laws of your country of residence shall continue to apply, and nothing in these terms deprives you of the protection afforded to you by such mandatory provisions.

9. Contact Information

For any questions regarding these Terms of Service, order fulfillment, or customer support inquiries, please reach out to us at:

• Brand: craftsparesco
• Website: www.craftsparesco.com
• Email: partner@craftsparesco.com